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Legal warranty and for the consumer

The sale of the Products to customers classified as consumers (i.e. natural persons who purchase the goods for purposes unrelated to any business or professional activities, or who do not specify a VAT number in the order form at the time of purchase) is covered by the legal warranties envisaged by articles 129, 130 and 132 of the Italian Consumer Protection Law. In the event of conformity defects, the CUSTOMER is entitled, free of charge, to have the goods restored to the correct condition by means of repair or replacement or, if any such measures are unsuccessful, to an appropriate reduction in the price or the cancellation of the contract.
Repairs or replacements shall be carried out within a reasonable time after the customer’s request.
The customer shall have no claim on PETRINI CICLI for the time in which the bicycle is out of use for the performance of service/repair operations.
Customers who fail to notify PETRINI CICLI of the conformity defect within two months after the date of its discovery shall forfeit the above rights.
In all cases, the right to redress for defects not criminally concealed by PETRINI CICLI shall expire twenty-four months after delivery of the goods.
The rights arising from the legal conformity warranty may be exercised provided the PRODUCTS have been used correctly, with due diligence and in accordance with their intended use and the provisions of the attached recommendations, and provided the CUSTOMER submits the purchase receipt.
The warranty does not cover normal wear and tear, scratches, grazes or damage to external parts of the product. In particular, it does not cover damage caused by: – misuse (failure to comply with the recommendations in the instruction manual); – knocks or falls, including accidents; – tampering or unauthorised repairs; storage in unsuitable locations (extreme temperatures, very damp conditions, weather); failure to perform routine maintenance. If checks by PETRINI CICLI reveal that the reported fault does not constitute a conformity defect under article 128 and following articles of Legislative Decree no. 206/2005, any costs for inspection and repair, together with the carriage costs if met by PETRINI CICLI, shall be charged to the customer.
For requests of this kind, the customer/consumer must contact PETRINI CICLI at fax number: +39 0721 96 04 84.
Any other warranty, such as the conventional warranty, has a different purpose, is of supplementary nature and does not affect the legal warranty.
Conventional Warranty
Without prejudice to the right to the Legal Warranty, which the consumer may enforce in relation to PETRINI CICLI within the legal limits, with effect from 1 January 2017 PETRINI CICLI offers consumers another, supplementary warranty covering the bicycle’s electric battery. In the event of a battery defect, the customer shall be entitled to service – repair or, if repair is not possible, replacement of the battery itself, at the discretion of PETRINI CICLI. PETRINI CICLI provides this warranty free of charge for the first year after purchase. Subsequently, this warranty can be extended for up to 2 years, provided the customer has been registered on the www.petriniebike.com website from the time of purchase of the bicycle. The Conventional Warranty does not replace or restrict the Legal Warranty. Customers who fail to notify PETRINI CICLI of the conformity defect within two months after the date of its discovery shall forfeit the above rights. The rights arising from this warranty may be exercised provided the product has been used correctly, with due diligence and in accordance with its intended use. In order to exercise the Conventional Warranty right, customers must contact PETRINI CICLI in advance by fax to the number +39 0721 96 04 84. Carriage costs and the costs of return of the repaired or replaced product shall be payable by the customer. For all further information, the customer/consumer may contact PETRINI CICLI directly by one of the methods referred to on the contacts page of our website www.petriniebike.com.